Covid -
Your Employee Tested Positive for Covid-19. What Do You Do? - Sun and Planets Spirituality AYINRIN
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Summary.
It is likely that managers will have an employee tell you they have tested positive for Covid-19. Not only does the moment call for sensitivity and humanity, but it also requires you to act quickly as a manager. First, express sympathy. Ask the employee which other employees they have been in close contact with. Connect with your HR partner for guidance and inform those close contacts by phone or video if possible. While your employees will likely have questions, don’t speculate. Encourage them to talk to their doctor. Respect the confidentiality of the employee who tested positive, as well as the close contacts. And encourage senior leaders to check in with any affected employees — it is a gesture that will be universally appreciated.
All leaders are trying to find their footing right now. You are probably shoring up your business plan, situating your team, and juggling your own constellation of remote working arrangements — possibly alongside your spouse and children. On top of that, you will face a test you probably couldn’t have imagined a few weeks ago: When one of your employees tells you they have tested positive for Covid-19. If you haven’t dealt with that already, you almost certainly will.
This
is a particularly complex challenge. Not only does the moment call for
sensitivity and humanity, but it also requires you to act quickly as a
manager. As an executive coach, I have coached many senior leaders on high-stakes topics that, like this, require both decisive action and emotional intelligence.
Here are my recommendations for how to approach this situation, whether
your employees are currently working from home or continuing to go into
a workplace:
First, when the employee brings you the news, express sympathy. Even if the person’s symptoms are mild, they are likely to be anxious
about what might happen or whether they might have spread the virus to
their family or coworkers. Let the employee share their feelings. As you
talk with them, clearly communicate that they can count on you and the
team to be supportive. You could say, for example: “I know that this is a
scary thing to deal with. I am here for you if you need to talk, and
certainly I understand that you may not be able to work for a little
while or that your productivity may go down. Don’t worry about that, I
understand what you’re dealing with.”
Next, connect with your HR partner. You need to act quickly to minimize the risk of the disease spreading.
At this point, most HR departments should have some protocols in place,
and you will want to utilize their support and guidance.
Minimally, you will need to ask the employee which coworkers they have been in “close contact” with
within the prior two weeks. (The CDC defines “close contact” as “a
person that has been within six feet of the infected employee for a
prolonged period of time.”) If everyone in your company has been working
from home during the last two weeks, this may be unlikely, but you
should still ask if the infected person had contact with any coworkers.
You should alert those who have been in close contact with the employee
as soon as possible, repeat the advice given on the CDC site for their situation and, of course, direct them to their own doctors. The law is clear about confidentiality
here: You should tell everyone who was possibly exposed at work to the
positive employee without revealing that employee’s identity.
Then,
decide whether you or the HR partner should connect with any close
contacts the employee has had. Since this is a sensitive topic, it’s ideal to alert the coworkers by video or phone. But time matters here — if you can’t reach them personally, email them with “important action required” in the subject heading.
Either way, your message is the same:
“Someone in our workplace has tested positive for Covid-19, and they
have identified you as a close contact according to the CDC definition.
We are here to support you. If you are at work, please prepare to leave
as quickly as you can. Once you get home — or if you are already working
from there — find a place to self-isolate, monitor yourself for any
symptoms, and talk to your doctors. How can I support you in doing all
this?”
You can expect people in the close contact group to be nervous and
ask a lot of questions, especially if it’s the first time they are
receiving such news. Since several days have passed between their
exposure to the Covid-positive colleague, they may ask you if their
family is at risk. Don’t speculate. You are not a doctor, Instead, refer
them to their own physician and to the CDC website. What you can do is reassure them that the company, and you, will be supportive.
Follow up this conversation by email.
It’s likely that the person you were talking to was feeling overwhelmed
and did not catch everything you said. A written follow-up is always
good practice, if only to help keep track of this process inside of your
company.
Once
you have spoken with both the employee who tested positive and their
close contacts, consider alerting others in the workplace. The message
you send here will showcase how your company treats people, so it’s
important to be transparent and calming.
Further Reading
The
ways you communicate this can vary. If the company is a startup with a
few hundred employees, it may be appropriate to communicate the news to
everyone in an all-hands meeting. If your company is much larger, it’s
most important to communicate to the affected department or division. Respect the confidentiality of both the positive-tested employee and anyone in the close-contact group.
Then simply give them the facts: “The person tested positive on a
certain date and is now self-isolating. The close contacts have been
told and were asked to leave the workplace and self-isolate. If you were
not already told you were a close contact, then you are not one. If you
have questions about Covid-19 or your situation please call your doctor
and look at the CDC website. The company is here to support everyone
during this difficult time, and we all send our best wishes to the
people affected.”
Finally, it is helpful for a senior leader, including the CEO, to check in on an employee affected by the coronavirus.
In the past week, a CEO I coach has called every one of their employees
who tested positive and their close contacts — even if they were
showing no symptoms — just to check in, a gesture they universally
appreciated. If the cases at your company start to increase
dramatically, it will not be realistic for the CEO to call all these
people. However senior leaders can and should step in to make as many
calls as possible so employees who are affected feel cared for during a
difficult time.
These
are not easy times for anyone, and it is a crucial job of leaders to
reassure their employees and keep up their spirits. An employee who
reports a positive Covid-19 test requires a sensitive and rapid
response. That will help everyone who works for you feel more secure and
be more able to focus on the important work at your company right now.
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