Balancing Work And Family -
3 Ways Companies Can Retain Working Moms Right Now - Sun and Planets Spirituality AYINRIN
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Summary.
As Covid-19 forces women — particularly mothers — out of the workforce, the authors ask what managers can do to help reverse this trend. The authors interviewed employed women with children under the age of 16 at home and who had partners. The conversations revealed how managers were — and weren’t — supporting the women. The authors find three ways that managers can ensure mothers remain on the job — during the pandemic, and beyond: Provide certainty and clarity, wherever possible, rightsize job expectations, and continue to show empathy.
It has become alarmingly clear that the Covid-19 pandemic is threatening women’s careers. In September 2020 alone, 865,000 women left the U.S. workforce, compared to 216,000 men. Furthermore, one in four women are considering either leaving the workforce or reducing their work hours. A stream of advice has suggested how working mothers can work from home with kids, manage work/life boundaries (or lack thereof), and handle anxiety over school decisions. Yet when we interviewed working mothers about these challenges this summer, we learned how many have taken it upon themselves to address the challenges they’re facing, rather than their employers and managers stepping up and getting involved.
We
asked the mothers we interviewed how their managers were—and
weren’t—supporting them. These women were all employed, had children
under the age of 16 at home, and had partners. Our conversations
revealed a situation that is not sustainable and could further push
women out of the workforce. As we brace for a spike in Covid-19 numbers
and many areas consider lockdowns, our findings suggest three ways that
managers can ensure mothers remain on the job – during the pandemic, and
beyond.
Provide certainty and clarity, wherever possible.
In
our interviews, we heard frequently that uncertainty about the future
was adding stress and chaos to participants’ lives. General anxiety
about the pandemic, worries of job insecurity (including being new to
their job or seeing their industry decline), and apprehension over calls
to work from home or return to the office have all caused stress. One
IT analyst shared that her employer was giving only one-week guarantees
that employees wouldn’t have to return physically to the office. For
working parents, these windows were far too short to adequately plan for
child care.
Recommendation:
When possible, provide employees with certainty. Be clear about job
expectations and performance standards. Communicate policy changes in a
timely manner: letting employees know where they stand, informing them
on what decisions are being made and why, and sharing the plan for
what’s coming next. As an example, employers who have provided
guarantees such as “you can continue to work remotely if you choose to
do so through January 28, 2021” or “we will commit to not laying off any
employees until at least December 15, 2020” can help to alleviate
stress that comes from uncertainty.
Rightsize job expectations.
As
work and kids simultaneously stormed into the home, many were not
prepared for the collapse of boundaries between the two domains. Nearly
all of our participants were still recovering from the upheavals of
March and April. While they wanted their lives to return to normal,
childcare demands remain consuming and self-care nearly unattainable.
For many of the mothers we talked to, pre-pandemic level work
performance is still impossible. Still, we heard from some women that
their employers were proactively responding to these constraints by
calibrating expectations. One participant reported that her senior
leader told employees “If you are able to operate at 50% right now, I’ll
consider that a win.” A graphic designer described how her supervisor
“was literally asking me permission to send me work; she was beyond
understanding.” In both these cases, the women we interviewed said that
this recognition made them feel as though their struggles were being
seen and they expressed an unwavering commitment to their employers.
Recommendation:
Implement parent-friendly scheduling policies, and ensure that everyone
knows it’s okay to use them. Studies show that a compressed work week or a shorter workday can reduce burnout. To help accommodate heavily impacted employees (such as working parents), managers can update job descriptions, enact organizational development processes, or allow employees to job craft.
Taking everyone’s circumstances into consideration can create
developmental opportunities for employees with more bandwidth, which can
foster career development. In a work-first culture,
however, such policies may not be easily embraced by all managers;
companies should therefore train and evaluate their leaders on how to
successfully implement them, to reinforce that the organization is
serious about support.
Continue the empathy.
Several
of our participants shared how managers were responsive and
compassionate with them earlier in the pandemic, but that during the
summer months, weary of remote work, “the empathy seems to have run
out.” Arriving late to a Zoom call or having a kid run in the background
were forgiven in April; however, multiple participants shared that the
mood has since shifted. One participant described it as “It’s like
people forgot that the pressures were still there. My kids are still
home!” A part of empathy is understanding the challenges that working
mother employees face, which not all managers are personally familiar
with. This is complicated by the stigma of working mothers,
which makes many reluctant to ask for help. A manager at an accounting
firm described how “the weight is now put on the shoulders of employees
to ask for help, when asking for help is not made easy,” as the act of
asking was stigmatized as a sign of weakness or lack of commitment.
Recommendation:
Managers should continue to (or begin to) proactively ask employees
what they need, how they feel, and if they feel comfortable in how they
work. Leaders can discuss suffering and show vulnerability, to help
normalize such conversations. Workplace compassion
is associated with a series of desired outcomes, including enhanced
collaboration and lower turnover. A very simple approach is to start all
meetings with a check-in. Just as it is recommended to start virtual meetings
with a time for team members to share wins, there can also be time
spent to check in on how people are doing. This generates understanding
of lived experiences that may not be familiar to all on the call.
Remember that life, and work, are still far from normal. Employees-
particularly working mothers – need compassion, empathy, and
understanding more than ever.
Your Employees Are Paying Attention.
It
is no longer an option for managers to pretend that their employees do
not have lives outside of their jobs, as these evaporated boundaries
between home and work are not going away anytime soon. And as we heard
from our participants, employees are taking notes right now: they are
paying attention to how their employers are handling this crisis. Our
evidence supports that managers who follow these suggestions will be
most likely to motivate and retain their working mother talent, an
important source of human capital. A specialist in a law firm relayed
how “I went to my boss and made a different schedule. Small adjustments
made things so much better. My boss asked ‘Are you okay? I know this is
so bad for you with the kids.’ They are such incredible people. It makes
me want to work my butt off for them.” This commitment will likely
persist even after the pandemic subsides. While our study focused on
working mothers, creating a workplace environment that is supportive of
them extends support to all employees. Organizations have the
opportunity to stay ahead of the curve by providing the support that
employees need. We hope employers and managers heed these calls, as the
productivity, well-being, and retention of their working mother
employees are on the line.
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